FAQs
Please get in touch with any questions you may have about our products. In the meantime, you'll find some useful answers below.
Anne-Marie
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What are your products made from?
All of our products are made of food-grade silicone that’s free of harmful chemicals such as BPA, BPS, PVC or phthalates.
Is silicone eco-friendly?
Silicone is an extremely durable material that’s kind to little ones and the environment. Your little one will grow up untouched by harmful chemicals that commonly are absorbed by food served on regular plastic kids tableware. And our planet will thank you for choosing silicone products because the environmental footprint for silicone production is much lower than for comparable materials.
How are you supporting Australian small business?
Buying from Li’l Finch Boutique means you are directly and indirectly supporting Aussie small business. From logistics to photographers to copywriters to marketers. We’re proud to outsource locally and support the Australian small business community.
Are your products safe?
We are very thorough in checking the quality of our range and make sure we stock only the best for you. All of our silicone products are food-grade safe and latex, BPA, PVC, phthalate free! We also use only 100% cotton where possible.
Is it safe to pay online via your store?
It absolutely is! We use Shopify’s secure payment gateway. We also offer PayPal for your convenience.
How long will my order take to ship?
We aim to dispatch your order within 48 business hours of cleared payment, during weekdays, on in stock items. Please refer to our Shipping Policy page for more information.
Is express post available?
Express post is available. Please refer to our Shipping Policy page for more information.
Do you ship overseas?
Yes, we do! Please refer to our Shipping Policy page for more information.
Do you offer refunds?
We do offer refunds and replacements in accordance with the Australian Consumer Law on defective products only. Due to hygienically sensitive nature of our products we do not offer refunds or exchanges if you simply change your mind. In addition we do not offer refunds or exchanges for personalised products such as name embroidery and name printed bibs, when this type of personalisation is offered.
Where are your products made?
Our range is ethically produced in China within a carefully selected facility that fulfils all requirements within our strict manufacturing framework.
Why won’t my silicone plate or bowl stick?
Our suction bowl and plate bases are best used on smooth surfaces such as plastic or glass. The bowl needs to be pressed down on to the surface to ensure air pockets are removed from underneath, so the suction engages.
Can I use a UV steriliser on my bowl?
We recommend washing the bowl in the top rack of your dishwasher or by hand with dish soap. Bowls can be sterilised with boiling water or in a microwave, we do not recommend UV sterilisation of any silicone product.
Why does my silicone bowl or plate have an oily residue and discolouring after I’ve cleaned it?
Many foods when pureed create an oil residue and discolouring that can take two or more washes to get out. You can also try a little bit of bicarbonate soda or lemon juice to remove it also.
Can I put my silicone products in the dishwasher or oven?
We want to make sure that meals are no mess and clean up is a breeze, So yes!
You absolutely can wash all of our silicone bowls, plates, cups and cutlery in your dishwasher. We only recommend top rack wash. Please note, that if you use strong detergent dish washer tablets, it may leave the smell trapped, so we recommend not to use Ultra style tablets.
Food-grade silicone is safe for baking and cooking. The ingredients in silicone are inert materials, which means that none of the materials used to manufacture the silicone will leach into the food being cooked in it.